Privacy Policy
Last updated: November 2026Elephant Thoughts respects your privacy and is committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. This includes when you make a donation, register for or take part in our programs, complete a form, or otherwise interact with us.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Register on the website
- Place an order or make a purchase
- Sign up for our newsletter
- Fill out a contact or inquiry form
The types of personal information we may collect include:
Contact Information
Name, email address, phone number, and shipping/billing address.
Payment Data
Credit card details or other payment information processed securely through our payment provider.
Technical Information
IP address, browser type, operating system, and browsing behavior collected via cookies and analytics tools (e.g., Google Analytics).
Donation Information
Donation amount, date, and method, and the name and address needed to issue an official donation receipt for income tax purposes.
Program Information
The participant's name, age or grade, school, and parent or guardian contact details, plus any health, allergy, or accessibility information you choose to share so we can deliver programs safely.
How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve our website and services.
- Process and fulfill your orders or requests.
- Communicate with you, including sending customer support or promotional updates (with your consent). This includes responding to your questions and providing support.
- Send newsletters, program updates, and fundraising appeals, with your consent, which you may withdraw at any time.
- Detect, prevent, and address technical issues or fraud.
- Comply with legal obligations.
- Deliver, administer, and evaluate our educational programs.
- Process donations and issue official donation receipts.
Sharing and Disclosure of Information
We do not sell, trade or rent your personal information. We may share your information only in the following situations:
Service Providers
With third-party vendors who help us operate our website, process payments, or ship products (e.g., hosting providers, delivery couriers). These providers may use your information only to provide services to us and must protect it.
Legal Requirements
If required to do so by law or in response to valid requests by public authorities.
Organizational Changes
If we merge or amalgamate with another organization, or transfer our programs or assets to one, on the condition that the receiving organization protects your information in line with this Policy.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to understand how visitors use our site. We use Google Analytics for this purpose. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our site may not function properly.
Data Security
We use appropriate administrative, technical, and physical security measures to help protect your personal data from unauthorized access, loss, or misuse. However, no electronic transmission over the internet is 100% secure.
Email Communications
We send newsletters, fundraising appeals, and other electronic messages only with your consent or as otherwise permitted by Canada's Anti-Spam Legislation (CASL). Every message we send identifies Elephant Thoughts, includes our contact information, and includes an unsubscribe link.
We will process unsubscribe requests within 10 business days.
Data Retention
We keep personal information only for as long as we need it for the purposes described in this Policy, or as long as the law requires. For example, the Canada Revenue Agency requires registered charities to keep donation receipt records for a set period. When we no longer need your information, we securely delete or anonymize it.
Your Data Rights
Depending on your jurisdiction (such as PIPEDA in Canada or GDPR/CCPA), you may have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your personal data.
- Withdraw your consent to data processing at any time.
To exercise these rights, please contact us using the details below. We will respond within 30-60 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Company Name: Elephant Thoughts Educational Outreach
